All products and services are refundable within three (3) days of delivery unless other is stated. We offer limited 1 year hardware warranty from a date of sale to exchange to a same or a similar product. Guaranteed up-time of service is 95% within 1 calendar year. No particular programs, TV channels and options guaranteed. Programs, user's interface, packages and features are subject to change or remove without notice. The stability of internet connection is a full and entire responsibility of a customer and his/her internet provider and may vary of physical location, network conditions, day time, certain third-party hardware and other factors. We do no support wireless connection and cannot accept claims from clients who use non-wired setup.
In the event when exchange or repair is requested under warranty the Set-Top Box must be delivered, or mailed (at customer's expense) to:
Russian Telekom Inc.
2519 Avenue U, Suite 2F
Brooklyn, NY 11229
Upon the receipt of equipment, the Company shall perform all necessary testing and repair in a timely manner.
Товары и услуги возврату подлежат возврату в течении трех (3) дней с момента доставки кроме случаев, когда оговорено иначе.